REFUND & RETURN POLICY

REFUND & RETURN POLICY
Effective Date: October 28, 2026

At Gevalto d.o.o., accessible from gevalto.com, we strive to ensure total customer satisfaction with our automotive products. This Refund & Return Policy sets out your rights and obligations regarding returns, order cancellations, and refunds under European Union consumer protection legislation (EU Consumer Rights Directive 2011/83/EU) and applicable Croatian law.

  1. Right of Withdrawal (14-Day Cooling-Off Period)
    If you are purchasing as a consumer (a natural person buying goods for personal use outside a trade or business) located within the European Union, you have the right to withdraw from your purchase contract within 14 calendar days without giving any reason.

Withdrawal Period: The withdrawal period expires 14 days from the day on which you (or a third party designated by you, other than the carrier) acquire physical possession of the goods.

How to Exercise the Right: To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement (e.g., a letter sent by post or an email) sent to:

Email: info@gevalto.com

Address: Gevalto d.o.o., Čučerska cesta 16a, 10040 Zagreb, Croatia

  1. Exceptions to the Right of Withdrawal
    In accordance with Article 16 of EU Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to:

Custom-Tailored / Custom-Made Goods: Goods made to your unique specifications or clearly personalized according to specific non-standard customer requests.

Services Fully Performed: Installation or technical modification services once fully rendered with your prior express consent.

(Note: Standard pre-order items ordered from our catalog that are manufactured or dispatched upon confirmed payment remain eligible for standard EU return rights unless explicitly modified to individual custom specifications).

  1. Return Conditions & Customer Obligations
    To be eligible for a full refund under the statutory right of withdrawal:

Condition: Returned items must be unused, uninstalled, undamaged, and in their original condition and packaging, including all priloženi components, mounting hardware, and manuals.

Handling: You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

Proof of Purchase: Returns must be accompanied by the original invoice or proof of purchase issued by Gevalto d.o.o.

  1. Return Shipping Costs & Customer Responsibility
    Customer Responsibility: Unless the item delivered was incorrect, defective, or damaged in transit upon arrival, the customer is solely responsible for paying all direct shipping and transport costs associated with returning the product to Gevalto d.o.o. Return shipping fees are non-refundable.

Return Address: All authorized returns must be dispatched to:

Gevalto d.o.o.

Čučerska cesta 16a

10040 Zagreb, Croatia

Trackable Shipping Requirement: Because automotive components and body parts are higher-value goods, returned items must be sent using a trackable shipping service with adequate parcel insurance. Gevalto d.o.o. assumes no liability for return shipments that are lost, stolen, or damaged during transit back to our warehouse.

  1. Refunds Process
    Processing Time: Once your returned item is received and inspected at our facility, we will send you an email notification confirming receipt and informing you whether the refund has been approved or rejected based on the item’s condition.

Reimbursement: Upon approval, we will process your refund without undue delay and no later than 14 calendar days from the day we receive the returned goods (or valid proof of return delivery).

Deductions: The refunded amount will cover the original purchase price of the returned product. Any initial standard outgoing delivery fees paid at checkout will be refunded, but the costs incurred by the customer for returning the package will not be covered or reimbursed by Gevalto d.o.o.

Payment Method: Refunds will be issued using the same payment method used for the initial transaction (e.g., credit card refund via Stripe/WooPayments, bank transfer, or PayPal) unless expressly agreed otherwise. You will not incur any processing fees as a result of such reimbursement.

  1. Damaged, Defective, or Incorrect Goods
    Inspection Upon Delivery: We strongly recommend inspecting shipment packages upon receipt from the carrier. If you observe visible parcel damage, please request a damage claim report from the courier driver immediately before signing.

Defective Products / Statutory Warranty: All products sold by Gevalto d.o.o. are covered by EU legal statutory guarantees against defects and non-conformity.

Filing a Claim: If you receive a damaged, defective, or incorrect product, contact us at info@gevalto.com within 48 hours of delivery with your order number, photo/video documentation of the defect or damage, and courier claim details. We will arrange a replacement, repair, or full refund (including return shipping costs) at no extra charge to you.

  1. Contact Us
    For any questions regarding our Refund & Return Policy, please reach out to customer support:

Company Name: Gevalto d.o.o.

Address: Čučerska cesta 16a, 10040 Zagreb, Croatia

Email: info@gevalto.com

VAT Number: HR71361764550